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Frequently Asked Questions
Product & Quality
Q1: Are your Hermès bags authentic?
A: All products on this website are high-quality replicas. We do not sell authentic Hermès products. If you are looking for originals, please do not purchase from this website.
Q2: What materials are your replica bags made from?
A: Our handbags are made from the highest quality materials, including genuine cowhide leather. They look, feel, and smell like real leather. The stitching, markings, and craftsmanship are meticulously replicated to match the original designs.
Q3: How close are your replicas to the original Hermès bags?
A: We strive for the highest accuracy possible. Our bags feature perfect stitching, accurate markings, and superb craftsmanship. We use similar materials to the originals to ensure the look and feel are as close as possible.
Q4: Will I receive the exact bag shown in the photos?
A: Before shipping your order, we will send you actual photos of the specific bag that will be shipped. You can review the details and confirm before we proceed with shipment.
Order & Payment
Q5: How do I place an order?
A: Shopping is very simple: add the products you want to your shopping cart, proceed to checkout, enter the necessary shipping information, and confirm your purchase. Once the order is placed, the system will automatically send you a confirmation email.
Q6: What payment methods do you accept?
A: We accept the following payment methods:
- Western Union (20% discount)
- MoneyGram (20% discount)
- Bank transfer (20% discount)
- PayPal (10% discount)
Q7: When will I receive payment instructions?
A: Once your order is confirmed, you will receive an email with the necessary information to make the payment via your chosen method.
Order Process
Q8: What is your order processing procedure?
A:
- Once payment is received, we will prepare your order (usually within 48 hours).
- Before shipping, we will send an email with actual photos of the bag details.
- If you are satisfied, we will proceed with shipment.
- If you have questions, you can ask for additional photos or cancel for a full refund.
- If we don't receive a response within 48 hours, we will proceed with shipment.
Q9: Can I cancel my order?
A: Yes, you can cancel your order before shipment. If you have already made payment and decide to cancel, you will receive a full refund. Please contact us as soon as possible if you wish to cancel.
Shipping & Delivery
Q10: What are your shipping methods and delivery times?
A: We ship by express delivery (DHL or other express service). Delivery time is approximately 7-12 days. If the order value is less than 80 euros, we will ship by mail and delivery time will be 3.5 weeks.
Q11: Do you ship worldwide?
A: Yes, we ship worldwide.
Q12: How can I track my order?
A: Once the package has been shipped, we will send you an email with the shipping code so you can track the package online.
Q13: What if my package is lost or held by customs?
A: We promise 100% secure delivery. If your order is lost or held by customs, we will refund your order until you receive it.
Returns & After-sales
Q14: What is your return policy?
A: If the customer is not satisfied with the photos we send before shipping, they can decide to cancel the order for a full refund. Once the item has been shipped, please contact us immediately if there are any issues.
Q15: Do you offer exchanges?
A: Please contact us via email or online chat to discuss exchange possibilities. We will do our best to accommodate your request.
Contact Us
Q16: How can I contact you?
A: You can contact us via:
- Email: hermes@gmail.com
- Online chat on our website
We are online from 9:00 AM to 10:00 PM and usually respond immediately.
Q17: What information should I include when contacting about my order?
A: For more efficient communication, please include your name, order number, and order date in one message. Please formulate all your questions in one message.
Last updated: 2026
